1. Overview
At Big Fun Books, we stand behind the quality of our services. This Refund Policy outlines the terms and conditions for requesting refunds on our personalized book recommendation service.
2. Satisfaction Guarantee
We offer a 7-day satisfaction guarantee on our Curated Book Recommendations service. If you are not satisfied with the recommendations you receive, you may request a full refund within 7 days of receiving your personalized reading list.
3. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Refund request must be made within 7 days of receiving your recommendations
- You must provide a brief explanation of why the recommendations did not meet your needs
- You have not previously requested refunds for our services multiple times
- The service was purchased directly through Big Fun Books
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
- More than 7 days have passed since you received your recommendations
- You provided incomplete or inaccurate information in your consultation questionnaire
- You changed your mind about the types of books you wanted after receiving recommendations
- The books recommended are unavailable in your location (availability is not guaranteed)
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at [email protected] within 7 days of receiving your recommendations
- Include your order number and the email address used for your purchase
- Provide a brief explanation of why you are requesting a refund
- Our team will review your request and respond within 2 business days
6. Refund Processing
Once your refund request is approved:
- Refunds will be processed within 5-7 business days
- The refund will be issued to the original payment method used for purchase
- You will receive an email confirmation once the refund has been processed
- Depending on your payment provider, it may take additional time for the refund to appear in your account
7. Partial Refunds
In certain situations, we may offer partial refunds at our discretion. This may occur if:
- You received some value from the recommendations but feel certain aspects were lacking
- There were delays in delivery beyond our control
- Technical issues affected the quality of service delivery
8. Exchanges and Revisions
Instead of a refund, we offer the following alternatives:
- One free revision of your recommendations if you provide additional clarification about your needs
- Extended follow-up support to help you understand how to use the recommendations
- Additional suggestions based on updated preferences
We encourage you to contact us before requesting a refund to explore these options.
9. Third-Party Purchases
If you purchased any recommended books directly from third-party retailers, those transactions are governed by the retailer's refund policies, not ours. We are not responsible for refunds on book purchases made outside of our recommendation service.
10. Disputes
If you have a dispute regarding a refund decision, please contact our customer service team at [email protected]. We will work with you to find a fair resolution.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
12. Contact Information
For questions about our Refund Policy or to request a refund, please contact us:
- Email: [email protected]
- Phone: +1 416-749-0730
- Address: 1030 Islington Ave, Etobicoke, ON M8Z 0E5, Canada